Warranty Information
Furniture Frame Warranty
Plantation Prestige Commercial Furniture extends a 3 year limited warranty for our frames to the original end use purchaser as a sign of ourdedication to the highest possible quality standards. The warranty is non-transferable and is designed to cover the furniture under normal commercial use.
The extent of the warranty is to cover the material and/or workmanship of the furniture frame and welds. This warranty does not apply to umbrellas, cushions, alternative tops or fabrics.
Alternative Tops, Cushions, Faux Wood Slats and Fabric Slings Warranty
Plantation Prestige Commercial Furniture extends a 1 year limited warranty to the original end use purchaser as a sign of our dedication to the highest possible quality standards. This warranty is non-transferable and is designed to cover the construction of the alternative tops, cushions, slats and slings under normal commercial use.
Umbrella Warranty
Plantation Prestige Commercial Furniture extends a 3 year limited warranty to the original end use purchaser as a sign of our dedication to the highest possible quality standards for the Avalon, Edison, Geneva and Montego umbrella frame and frame finish. If the umbrella is a crank lift, then a 2 year warranty applies to the crank. Promenade umbrellas will have a 1 year warranty to the frame and frame finish. All umbrellas should use a Plantation Prestige Commercial Furniture authorized base. Failure to do so could result in voided warranty.
Warranty Guidelines
All warranties become void if the furniture has been abused, inadequately maintained, or altered in any way. The warranty also becomes void in the event the furniture has been damaged by acts of nature, calamity and/or misuse. (for example, sunlight refraction on faux wood slats).
If the product is proven to be factory defective, as covered by the warranty, Plantation Prestige Commercial Furniture will repair or replace it at the factory’s discretion. In the event the product has been discontinued, Plantation Prestige Commercial Furniture may replace the product with a similar item. All shipping, delivery and packaging costs are the sole responsibility of the owner of the furniture.
To Place an Order
Please submit purchase orders through your local sales rep or contact Plantation Prestige directly for information regarding placing an order. Purchase orders must include part numbers, frame finish, fabric choice, net purchase cost and freight. All freight costs must be applied to order if not being shipped “freight collect.
”Plantation Prestige uses multiple shipping locations. Please ask your sales rep if specifics are needed. Full payment required for all orders prior to shipping, unless credit terms have been established. Custom orders may require a deposit and are noncancellable.
To Make a Claim
To make a claim under this warranty, please contact Plantation Prestige Commercial Furniture. All claims for this service must be accompanied by a proof of purchase, photos of defective product and a detailed description of the defect. All Custom Orders are considered final, and deemed not refundable; however, warranty claims may be submitted following the same guidelines as stated herein.
Custom Orders
The term “Custom Orders” applies to all items not stocked on a regular basis byPlantation Prestige Commercial Furniture. Items that are special ordered are namelycushions, slings, acrylic tops, and umbrellas due to the use of fabric not carried in-house,as well as any alteration or logo applied to the umbrella. Custom Order items requirea 50% non-refundable deposit; however, claims for defect may be made to our claimsdepartment following our standard guidelines.
Freight Claimes
For products shipped 3rd party by Plantation Prestige, all freight claims must include correct paperwork from delivery. All claims must be filed within 48 hours so please inspect product upon arrival.